Remote Proctoring

Digiexam offers a solution for both on-campus and remote exams. The Remote Proctoring add-on is an integrated tool in the Digiexam client and allows an additional layer of reliability for remote exams. You can use an existing exam template and add the Remote Proctoring tool with just one click in the exam settings.

The school or organization decides how the Remote Proctoring features will be configured and used during exams. Depending on which settings are enabled, different data will be processed by Digiexam. The ability to choose how to configure the Remote Proctoring tool is there to meet the variety of data protection requirements that a school or organization might have.

Remote Proctoring - Customize settings (Note! The settings are only accessible by account managers)

What does the Digiexam Proctoring service do?

It offers an automated proctoring tool integrated into the Digiexam platform with behavioural trackers such as monitoring the webcam, audio and exam feed to ensure exam integrity.

It allows Invigilators/Proctors to monitor the students in the exam from afar with support from the proctoring tool.

An exam with Remote Proctoring offers:

• Digiexam Client Lockdown
• Identity Verification
• Live Monitoring/Proctoring
• Exam Session Recording
• Credibility Report
• Offline Support

A school or organisation using Remote Proctoring for an exam can share the proctoring view with selected users (e.g. Invigilators/Proctors) with the right to monitor the students in the exam overview.

When the exam has ended, only users with the right to view the exam (Exam Administrators) have access to the Remote Proctoring view and its data.

Grading rights for the exam can be shared with the regular "Share grading" functionality.

The Remote Proctoring tool opens in a new browser, where you can access all students in the exam feed. In the live proctoring view, up to 30 students can be viewed simultaneously.

How does the Remote Proctoring tool work?

The school or organization decides how the Remote Proctoring tool will be configured and which features are used during exams. This article explains the different options and features available.

If the proctoring tool is active in the exam, an Equipment Check is performed to give the Digiexam application access to the camera, microphone and screen recording on the student's device.

Identity Verification

There are two levels of Identity Verification for students in proctored exams, Face photo and Photo-ID

Face photo takes a high-resolution photo of the student taking the exam. The image is used to match against the student profile in the proctoring view.

The Photo-ID takes a high-resolution photo of the student's photo-ID 

Live Monitoring/Proctoring

In the ongoing exam, each student's activity is recorded in a Session with automatic notifications from behavioural trackers. The sessions are listed as either Active or Past depending on the students' status in the exam.

The students' screen and web camera are recorded and presented in the Proctoring view together with the Identity verification and the Chat that logs all flagged events and can also be used for comments/notifications to students

Sessions - general automated rating and student information 

Proctoring view - presents and records the students' screen and activity, toggle between camera and exam feed, add comments and rating. Review students' identity verification photos and profiles.

Chat - logs and records all flagged events in the exam for detailed review, also used to notify or inform students during the exam. Students can also initiate a chat to request a break to go to the restrooms or similar.

The chat also provides a way to lock students from taking the exam, both temporarily and completely if decided by the invigilator/proctor. More information is below.

In the live proctoring view, up to 30 students can be viewed simultaneously. The active student sessions can be selected from the list on the left-hand side using the keyboard shortcut  "Ctrl/Cmd" and the arrow key held down. You can select several consecutive sessions by clicking on the other element of the list with the “Shift” key held down. All current sessions can be selected using the combination “Ctrl/Cmd + A"

Announcements can be made by the proctor to individual students by activating the proctor's camera, microphone or screen.

Chat feature - Lock session for student

The invigilator/proctor can lock the exam for the student by selecting Incident and sending a chat message.

The student's screen will be locked by the invigilator/proctor and can only be unlocked when a regular chat message is sent. Students will only have access to the chat during the locked status.

Chat feature - End exam for student

The invigilator/proctor can end the exam for the student by clicking Finish

The student's screen will be locked and the device can only be unlocked with a hard restart of the device. 

The student can be allowed to re-enter the exam using the "Unlock exam" button in the exam overview.

Additional mobile camera

Adds a mobile/smartphone camera to the session in addition to the webcam. The student will connect a mobile/smartphone camera to the session using a QR code.

If the feature is used, a student can reconnect the mobile/smartphone camera in the exam by scanning the QR code again

Exam Session Recording

The session recordings for completed students can be reviewed later by anyone with access to the exam overview in Digiexam.  Select Past in the session list.

Toggle between the face and screen focus in the recorded session with all automated flags visible in the timestamp.

 

1. The student profile can be reviewed with the attached Identity Verification photos
2. Rate the student and download a Credibility report
3. Change playback speed

Credibility Report

In addition to the main Session report,  you can also download a PDF version of the report. The PDF report includes the student’s profile and photo, a session card, distribution of events and an average rating of the exam.

 

 Offline Support

The remote proctoring tool notifies a student if the network is down and temporary caches the recorded exams during shorter periods of time. 

Additional information regarding offline procedures can be entered in the Public Exam description and be visible to the students at any time of the exam.

• Live feed is stopped during the offline period
• The recording of the camera, screen and microphone is still active and is automatically uploaded when the student is online again.

If the student is offline in the exam, the first notification is shown after app. 15 seconds. No action is needed from the student since it could be a temporary issue with the network

If the student continues to be offline, the notification turns red after app.10 seconds more. The student should then proceed according to the procedure decided by the school.

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